You can contact our customer service team via chat by clicking the red help icon on the bottom right side of your screen. Can't find the answer to your question? Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation. Points cannot be earned on sale items, donations & gift cards. Website: www.cottonon.com For online purchases, simply enter the email address associated with your account at checkout. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website. We may collect personal information including your name, gender, date of birth, address, telephone number and email. The bureau also found that older customers or customers whose primary language is not English may end up in a customer service loop and unable to reach a human agent. Protecting your privacy and the confidentiality of your personal information is very important to us. In-store purchases cannot be returned via Post. A Microsoft operating system that runs on personal computers and tablets. All our stores across the Cotton On Group are open. Please use a street address when placing your order to avoid delays. Cotton On & Co. Information about your computer hardware and software is also automatically collected when you use our website. International Delivery Information. UPS Customer Center. There could be delays of up to 2 weeks. These charges are the responsibility of the person receiving the parcel and are not included in the cost of shipping. Read More FAQs and General Info The answer to most of our frequently asked questions can be found here in our help centre. The team had been using Support for nearly three years to provide email support to seven brands that fall under The Cotton On Group, plus a philanthropic arm, the Cotton On Foundation. You can update these details at any time by accessing the Preference Centre, which can be found via a link on the bottom of all emails from Cotton On & Co. We may also collect information about how you use our website(s) or applications to help us better serve you. When we use cookies and other tracking technologies to collect your personal and non-personally identifiable information we are collecting this information to: better understand your browsing and purchasing behaviour; analyse and track website usage data; determine the popularity of certain content; deliver advertising and content targeted to your interest on our website; better understand your online activity; improve our website and your online experience; count the number of visits; and for other legitimate internal business purposes (together re-marketing, traffic, demographics and interest reporting purposes). Your personal information may be stored by us in various forms including both electronic and hardcopy. Be who you are. Personal information is any information about an identifiable individual and so includes any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number or email address. Please choose Standard (SurePost) shipping for orders being sent to a PO Box. FILE - Consumer Financial Protection Bureau Director Rohit Chopra, speaks from the South Court Auditorium on the White House complex in Washington, April 11, 2022. We may collect your personal information when required by law but generally we collect personal information from you (or about you) for the following business purposes and commercial purposes: Personal information we collect or receive will only be used for the stated purpose for which it was provided. Cnr Bridal Veil Road and ext 77 Howick Avenue, Join today & get 20% off your first online order. Standard shipping only on orders containing personalized items. Also, items that have been authorized for Hold are available for pickup at our self-service UPS Customer Center in BROWNSVILLE, TX. Alternatively. Once received, we'll process the refund and notify you via email. You can email the PR team via: pr@cottonon.com.au. Vouchers cannot be redeemed against shipping costs. This site is protected by reCAPTCHA Enterprise and the Google. Automations have enabled us to run a tighter ship.. From providing address verification for your shipments to helping you create your own secure electronic address book, our UPS Customer Center in BROWNSVILLE, TX can assist you with all of your packaging needs. Theyve found that being attentive to social media has been key, but also that each brands demographicsand social channel of choiceare very different. United States Support Centre. If you can't find the answer to your query, you can contact our customer service team 24/7 by clicking the red chat/help icon on the bottom right side of your screen. While we do everything we can to ensure your order is shipped in a timely manner, we will not be liable for any loss or damage incurred by any person. To redeem a reward online you must enter your perks email address at checkout or be logged into your account using the same email address as you used for your perks membership. Find the technology you need to make shipping easy and efficient. If we learn that we have collected personal information of a child under 13, we will delete that information. Please turn it on so that you can experience the full capabilities of this site. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. 850 610 1007. Perks program is for personal shopping only sorry businesses & wholesalers, vouchers will only be issued to those we deem to be legitimate personal customers. Located Inside. Customer Service You can contact our customer service team via chat by clicking the red chat/help icon on the bottom right side of your screen. You can find our returns policy online at Returns & Exchanges How long do I have to return an item? This is exclusively for our customers who dont get to enjoy all the other benefits of working with us. Learn more about how Zendesk retail customer, The Cotton On Group, uses Multibrand to manage customer service across 7 brands and its philanthropic arm. Click & Collect available. No, unfortunately we cannot ship to a PO Box. Read More FAQs and General Info The answer to most of our frequently asked questions can be found here in our help centre. From headquarters in North Geelong, Australia, Wallace also appreciates that Multibrand has eliminated the need to make updates on each brands instance of Support. This site is protected by reCAPTCHA Enterprise and the Google. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. Alternatively, you can call us on +64 9 887 9378 between 9am and 6pm. Multibrand has been key in helping to avoid the creation of new silos of customer service. WHAT IF YOU DONT WANT US TO COLLECT YOUR PERSONAL INFORMATION? How are you creating a safe environment instore? Joining is easy (and free)! Your consent will be express (e.g. Jun 12, 2023, 4:49 AM. This Privacy Policy may change from time to time and is available on our website. 1-3 business days: Colorado, Hawaii, Idaho, Nevada, New Mexico, Oklahoma, Oregon, Washington & Wyoming. We collect the following categories of personal information: We disclose the following categories of personal information for a business purpose: : The Privacy Officer, Cotton On Group, 14 Shepherd Court, North Geelong, Victoria 3215, This site is protected by reCAPTCHA Enterprise and the Google. Waterfall City, 2090, The voucher you used will be forfeit and our in store teams are unable to reinstate points on your membership at the time of the return. You will receive a birthday treat and little surprises throughout the year. Your rewards card, its membership account and rewards are not transferable (because why would you need to when you get the benefits for yourself to enjoy?) Being a member of Cotton On & Co. We've listed the most commonly asked questions below! Alternatively, you can call us on +60 16 299 2144 between 9 am and 6 pm. In-store purchases cannot be returned via Post. 12 Andar JD Das Accias So Paulo/sp CEP 04707-000 Along the way, it made sense to separate customer service between the in-store and online experiences and to move tickets between support teams around the world, chasing the sun. for the purpose it was collected for example, to supply to you, respond to you and to operate our businesses; if we sell all or part of our business(es) and the buyer also requires your personal information; to enforce our legal rights or those of others; to prevent actual or potential fraud or illegal activity; who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service; or. You will receive an email with your tracking number on the day you place your order if ordering before 1pm on a business day or the next business day if placed after 1 pm or on a weekend. Looking for a Microsoft Customer care service number where I can talk to a representative. Allow up to 14 business days for orders containing a personalized item. All orders are subject to availability of items at the time of dispatch. For example, if you purchase items using $100 in cash and $10 in rewards, you are only entitled to earning on the $90 of the transaction value. Support has been really easy to use and the team easy to work with, Wallace said. We have engaged Google to provide advertisements on our behalf and to provide analytics services. If you do not wish to use the internet to transmit personal information you can mail or phone the Privacy Officer using the details below. Alternatively, you can call us on +65 800 852 6326 between 9 am and 6 pm. Australia, B:Hive, Smales Farm, You do not have to provide us with any personal information unless you want to. TX 78521, Self-Service UPS Shipping, Drop Off and Hold for Pick up services, Create a New Shipment with Self-Service Kiosk. It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change. Chadstone, VIC 3148 Free Shipping Available* Ts & Cs Apply We'd love to keep you with us, but if you do need to cancel, you can follow the prompts using the Preference Centre which can be accessed via the link at the bottom of one of our emails. Sorry, but team members employed by the Cotton On Group and our VIP members are not eligible to join. The time hes spent getting us up and running has paid dividends, and now Im an advanced Support user.. Unfortunately your order is not able to be shipped on a public holiday. If you choose not to provide us with your personal information, we may be unable to provide a product or service or deal with you. If you are a vendor or supplier interested in letting us know about your products or services, please email our production team. Thats why the company is actively aligning their teams to respond to any customer, anytime, anyhow, with extra emphasis on being able to quickly respond in the channel the customer used. To sign up via SMS, all we need is for you to text your first name and email address to 268866 (COTTON). If you have purchased an item using a Payday voucher and you would like to exchange it for another item, the exchange will be issued for the full value of item, regardless of whether a Perks voucher has been used in the transaction. How long we keep it will depend on the nature of information, the purpose for which it is processed and whether you chose to unsubscribe from our communications. Orders shipped outside of the USA will be subject to the shipping terms of the relevant postal service. Customer Service Contact Details The answer to most of our frequently asked questions can be found here in our help centre. For purposes of compliance with the California Consumer Privacy Act, in addition to the further details as described throughout this Privacy Policy, we make the following disclosures: HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION? If you have already been issued a voucher for the purchase your points balance will go into negative. Self-Service UPS Shipping, Drop Off and Hold for Pick up services. 4-7 business days: All other US States (excluding Alaska & Hawaii). Items purchased online can be returned in store with proof of purchase. Perks, you agree to these terms and conditions which may be updated from time to time. We reserve the right to reject your Payday voucher/s if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. If you are a vendor or supplier interested in letting us know about your products or services, please email our production team. Purchases made in-store need to be returned in-store, see in-store returns. You provide us your information when you purchase (or inquire to purchase) products or services from us, you ask to find out more about our products or services, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, you write to us, or when you visit one of our stores. you agree to the use of your information by ticking a box). Orders received weekdays before 2pm PST will be shipped the same day. You will receive exclusive offers and information about sale previews and new launches. Allow up to 14 business days for orders containing a personalized item. Please check with your country's customs service if you need more information. The Cotton On Group is proud to be an Australian business born on Wadawurrung Country, on which our Global Support Centre is located. Payday Rewards I understand I may unsubscribe at any time. When shopping online, you must reach the free shipping threshold after any perks voucher or discount has been applied. When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. We will send you an email when you are entitled to a reward. In the case of online purchases, refunds will not include the cost of shipping, except as provided below. If you can't find the answer to your query, you can contact our custo. Learn how to use Zendesk and prove your expertise, Connect, learn, and engage with Zendesk users, Get hands-on help, dedicated support or expert guidance, How to locate or become a Zendesk partner. United Kingdom. NEW YORK (AP) Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? WHAT IF YOU DONT WANT TO RECEIVE ANY FURTHER COMMUNICATIONS FROM US? Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase; The items must not be underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised personalised items or gift cards; We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product. We comply with all applicable privacy principles and laws which regulate how we collect, use, and protect your personal information. We extend this acknowledgement and respect to all First Nations peoples as the Original Custodians of the land upon which we live and work and appreciate the thousands of years they have cared for and preserved this countrys lands, waters and culture. How are you looking after your employees in the Distribution Centre? We keep your personal information that we obtain about you for no longer than is necessary for the purposes for which it is processed. Bank of America bankers can use Erica to build customer profiles and potentially recommend products to those customers. We may ask you questions to verify your identity in order to process your request. Here's how we're creating a safe environment for everyone. Initially bank chatbots were used to for basic inquiries, like changing a customers address or phone number, or telling a customer where the nearest branch is or what the routing number might be on their account. But with requests coming in around the clock, and without visibility into what other teams were doing, the team was neck deep in inquiries from the different brands and regions, and it was challenging to make improvements. If you are a vendor or supplier interested in letting us know about your products or services, please email our production team. You can exchange or return at any one of our stores or return online anytime! Or contact us via Facebook and Twitter. The biggest win for The Cotton On Group is having a single view of customer service across the group. If your personal information is incorrect or you wish us to delete it or transfer it to another entity identified by you, you can unsubscribe online, contact our customer relations team (via chat, email or our toll-free number) or contact our Privacy Officer using the details below. To that end, they became early adopters of Zendesk Supports Multibrand feature. Once you receive your tracking number you can track it online via the link below: One account valid per person. Customer Service Contact Info We may be able to answer your query with one of our Help Centre articles. South Africa, Av. If your order is placed on a Public Holiday it will not be processed and despatched until the next business day. HOW CAN I ACCESS, CORRECT, UPDATE AND/OR DELETE PERSONAL INFORMATION YOU HAVE COLLECTED? It doesnt matter how or where you shop, youre important to us and perks is our way of saying thanks for shopping with us, both in store and online. *Points not earned on sale items, donations or gift cards. Customers in a time crunch can also easily print mobile shipping labels and create new shipments from our self-service kiosks. . If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so. Customer Service You can contact our customer service team via chat by clicking the red chat/help icon on the bottom right side of your screen. Wallace can now report back to the business the entire teams performance across all channels and brands in one snapshot, but can also give managers an accurate view of their individual teams. North Geelong, VIC 3215 There are a few ways to contact Microsoft Outlook customer service. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). Shop Cotton On Women & Men, Body, Kids, Typo, Rubi, Supre & Factorie. We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is processed by our financial institution that has its own privacy policy. 74 Taharoto Road, Takapuna, If the vouchers have already been used before you return the item, the equivalent amount of points earned from that item will be removed from your perks account (this may result in your perks account balance being in negative). If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so. We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, were so sorry! However, customers looking for limited packaging supplies can easily pick up boxes, label pouches, and customer forms for their shipments at our local shipping center. "They can go in each morning and pinpoint . Thank you for subscribing to our email communication. to enter into a contract with you to supply you with goods purchased (including goods purchased via click and collect); to supply you with tailored products, services or offers that may benefit you; to notify you about our new products and services, discounts, promotions or upcoming events; and. You must present your rewards card, digital card or photo ID at the counter in-store, along with your perks rewards voucher to redeem your reward. While each brand maintains autonomy, especially when it comes to their social media support, being able to manage multiple brands through a single instance of Support has allowed for a more uniform customer experience. Youll need your order number from your Order Confirmation Email. Love what you do. At any time you can unsubscribe from marketing communications via the unsubscribe link in the footer of any of our emails. If you choose not to contact our customer service team the points will not be added to your account and a new voucher will not be issued. Alternatively, you can jump on a chat or give us a call and speak to our friendly customer service team. We will notify you and any applicable regulatory authority of a suspected data security breach where we are legally required to do so. You can also notify our local shipping store about any packages that need to be held for pickup. Banks are getting ready to roll out even more advanced AI-like services. The quickest way to get in touch is via the online chat widget at the bottom of the Cotton On homepage. Returns Process. Exchanges can only be made in-store. But we will of course do our best to get it back on track so you get all the rewards you deserve! Head into store with your item, receipt and if applicable the card you originally paid on.
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